We are looking for individuals that are looking to enter the financial lucrative world of insurance! Our producer program allows you to work and be mentored by one of our districts most successful agents. We will provide full one on one training with sales, customer service, insurance knowledge and marketing techniques. Base Pay + Commission! Responsibilities: Provide quotes, pricing, and other information to prospective and existing clients. Ensure all quotes procedures and practices are compliant with Farmers guidelines and procedures. Meet new business sales goals by working existing leads, develop new leads and market appropriate products. Requirements: Able to obtain or currently hold a Property & Casualty license and a Life & Health License. (We will provide study material for candidates that do not currently hold insurance license) Outgoing, confident, and assertive individual. Quick Learner and team player. Committed to growth. Must pass credit and background check. Previous Sales, Marketing or networking experience is a plus!

Adolphus Harper - State Farm Agency, located in Marietta, GA has an immediate opening for a Bilingual (Spanish/English) Insurance Sales Representative. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. What we provide Hourly pay $20 - $40 per hour depending on experienceBonusPaid Time Office (personal/sick days and vacation) Valuable experience Growth potential/Opportunity for advancement within my officeRequirements Bilingual (Spanish/English) Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent communication skills - written, verbal and listening Self-motivated Ability to multi-task Ability to effectively relate to a customer Property & Casualty license (must be able to obtain) Life & Health license (must be able to obtain)If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Manager. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based sales conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Salary plus /bonus Paid time off (vacation and personal/sick days)Life InsuranceOnce tenured, Retirement planEducational & CE reimbursements Valuable experience Growth potential/Opportunity for advancement within my office Requirements Sales ExperienceExcellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Property & Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Chuck Weed - State Farm Agency, located in Oxford, PA has an immediate opening for a full-time Licensed Insurance Sales Professional. We are an award winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is empowering others to achieve their potential and strategizing simple solutions that build confidence in our shared future. If you have experience in the insurance industry, I invite you to apply for the position in my office. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Oxford, PA. This is an in-office position. Responsibilities include but not limited to: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification What we provide: Base Salary plus Commission/Bonus Sign-On Bonus for licensed candidatePaid Time Off (vacation and personal/sick days)Health BenefitRetirement PlanFlexible Hours Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Bilingual English/Spanish preferredInsurance Sales Experience/ Property & Casualty and L/H licenses preferred Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent communication skills - written, verbal and listening Self-motivated Ability to multi-task Ability to effectively relate to a customer Property & Casualty license (required) Life & Health license (required) If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Our State Farm Agency is expanding and we are looking for a driven Telemarketing Specialist - State Farm Agent Team Member. You will be calling potential clients who have requested insurance information, and transferring them to one of our Agency Insurance Specialists! We need someone who can smile and dial, with an energetic fun personality who is not afraid to make 50-100 calls a day. If this sounds like an opportunity you will excel in, we want you on our team! What are we offering: Base Salary pay plus Bonus opportunitiesPaid Time Off and Flexible HoursHealth BenefitRetirement PlanLicensing assistance by Agent NO EXPERIENCE NECESSARY!!! We will train and guide you What are the requirements? Bilingual English/Spanish preferredHave to be able to BRING IT on a daily basis. Energy is key High school diploma or equivalent education is required Ability to have great conversations over the phone and build rapport!Must be able to obtain Property & Casualty license with support by Agent At our State Farm agency, our mission is simple: To help life go right and be the good neighbor everyone needs! We take extreme pride in helping our clients protect their risk, and understand their coverages. My goal is to say "YES" on claim day. NO SURPRISES! This is done by filling our agency with great people, so great things can happen. I look forward to hearing from you!

Join Our High-Performing Sales Team at Farmers Insurance! Farmers Insurance is seeking a motivated and results-oriented Sales Producer to join our dynamic team. If you are passionate about sales and thrive in a fast-paced, performance-driven environment, this is your opportunity to shine. In this role, you will utilize our provided lead programs to market, sell, and build strong relationships with customers, while offering our comprehensive product portfolio. We provide daily sales opportunities in a supportive and collaborative agency environment designed to help you succeed. If you have a proven sales track record and are committed to delivering exceptional customer experiences, apply today! Discover excellent career growth and earning potential with Farmers Insurance. Salary Range: $40,000.00 - $85,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Mon-Fri Schedule Hands on Training Career Growth Opportunities Requirements Insurance experience is preferred, but not required Sales experience or a client-facing background is a plus Proven track record of trustworthiness, dependability, and ethical behavior Must be coachable Excellent communication skills: written, verbal, and listening Must have strong interpersonal communication skills Must be motivated and determined Required: General Lines Property and Casualty License (will help obtain license) Required: General Lines Life & Health License (30 days after employment) Responsibilities Obtain your Insurance Producer's licenses in Property & Casualty, and Life & Health Drive new business growth through inbound and outbound sales strategies Generate quotes, follow up with leads, and close personal lines insurance policies Provide prompt, accurate, and friendly client support Maintain a strong work ethic with total commitment to success daily Cross-sell and upsell existing clients to deepen relationships and boost retention Build referral partnerships with mortgage lenders, realtors, and other professionals Deliver excellent customer service to maintain long-term client satisfaction Develop new financial service opportunities with both existing and new clients Agency Owner will be providing leads to help generate sales Meet and exceed monthly sales goals—because your paycheck depends on it

State Farm Agency, located in Port St Lucie, FL has an immediate opening for a full-time Licensed Insurance Sales Professional. If you have experience in the insurance industry, I invite you to apply for the position in my office. Responsibilities include but not limited to: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification What we provide: Base Salary plus Commission/Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Insurance Sales Experience/ Property & Casualty and L/H licenses preferred Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent communication skills - written, verbal and listening Self-motivated Ability to multi-task Ability to effectively relate to a customer Property & Casualty license Life & Health license If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements 2-20 and/or 4-40 Florida Insurance license required prior to start. Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm Agency, located in Port St Lucie, FL is currently looking for a bilingual (Spanish/English) customer service professional to join our team as a Customer Service Representative. This is a Customer Service-focused position for a State Farm Agent. Insurance experience is not required; we will train the right person with the right skill. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include, but not limited to:Assisting clients with inquiries related to insurance policies, coverage details, and claims processes.Providing exceptional customer service through phone, email, and other communication channels.Translating documents and correspondence between English and Spanish.Collaborating with team members to ensure accurate and timely resolution of customer issues.Educating clients on insurance products and helping them make informed decisions.QualificationsFluent in both Spanish & English, with excellent written and verbal communication skills in both languages.Previous customer service experience in the insurance industry is a plus.Strong organizational and multitasking abilities.Empathetic and patient, with a commitment to resolving customer concerns.Familiarity with insurance terminology and policies.Insurance License Requirement:Must be licensed prior to starting, with 2-20 or 4-40 Florida insurance license.Benefits:Base salary (based on experience and licensing)Bonuses (based on performance/production)Life insuranceOpportunity for advancementPaid time offTraining & developmentRequirementsHigh school diploma or equivalent; college degree is a plus.Relevant state insurance license preferred.Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.Ability to work flexible hours to accommodate client needs.Bilingual; fluent in Spanish and EnglishThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm Agency, located in Port St Lucie, FL has an immediate opening for a full-time Bilingual (Spanish/English) Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential! Please submit your resume and we will follow up with the next steps. Responsibilities include, but not limited to: Develop insurance quotes, makes sales presentations, and close sales Establish client relationships and follow up with clients, as needed Develop ongoing networking relationships Provide prompt, accurate, and friendly client support Maintain a strong work ethic with a total commitment to success each and every day Develop new service opportunities with both existing and new clients Insurance License Requirement:Must be licensed prior to starting, Property & Casualty and Life and Health licenses for the State of Florida. (2-20 and/or 4-40).Benefits:Base salary (based on experience and licensing) Bonuses (based on performance/production)Paid Time offOpportunity for advancementRequirements: Bilingual (Spanish/English) preferredEnthusiasm and belief about the role insurance and financial products play in people’s lives Proven track record of trustworthiness, dependability and ethical behavior Excellent communication skills: written, verbal and listening Must be awesome at opening doors and getting appointments from a cold start If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

John Peters - State Farm Agency, located in Delray, FL is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Licensed Insurance Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Must have a 2-20 or 4-40 Florida Insurance license. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not limited to: Answer phones and greet clients Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options You will receive: Base salary (based on experience and licensing)Bonuses (based on performance/production)Life InsurancePaid time offGrowth potential/Opportunity for advancement within my office Requirements: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Ability to work in a team environment Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer 2-20 or 4-40 Florida Insurance license If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm Agency, located in Delray Beach, FL, has an immediate opening for a full-time Licensed Insurance Sales Representative. State Farm experience is preferred but not required. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential! Please submit your resume and we will follow up with the next steps. Responsibilities include, but not limited to: Develop insurance quotes, makes sales presentations, and close sales Establish client relationships and follow up with clients, as needed Develop ongoing networking relationships Provide prompt, accurate, and friendly client support Maintain a strong work ethic with a total commitment to success each and every day Develop new service opportunities with both existing and new clients Benefits:Base salary (based on experience and licensing)Bonuses (based on performance/production)Life InsuranceOpportunity for advancementPaid time offTraining & DevelopmentRequirements: Must have a 2-20 or 4-40 Florida Insurance License prior to start.Enthusiasm and belief about the role insurance and financial products play in people’s lives Proven track record of trustworthiness, dependability and ethical behavior Excellent communication skills: written, verbal and listening Must be awesome at opening doors and getting appointments from a cold start If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of a remote Licensed Insurance Professional. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen. This remote position is only available to candidates who meet the following criteria: Must have at least one year State Farm experience Must have an active Louisiana Property and Casualty licenseMust live within 60 miles of our agency location at 3201 General Degaulle Dr., Suite 103, New Orleans, LA 70002 Responsibilities include but not limited to: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Starting hourly pay $18 - $22 per hour depending on experienceSales production bonuses and commissions Paid VacationRetirement (after one year of employment) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Prior State Farm experience (required)Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.