Full Time
Customer Service Representative – State Farm Team MemberFort Worth, TX$40,000–$65,000 annually (base salary + bonuses)Kathleen Alexander State Farm Agency is seeking a Customer Service Representative to join our team. This is a full-time opportunity for someone who enjoys helping people, solving problems, and building long-term relationships while growing a career in insurance.We are looking for someone who is detail-oriented, efficient, and calm under pressure, with the ability to multitask in a fast-paced environment.Responsibilities:• Assist customers with billing questions, policy changes, and account updates• Support clients through claims questions and processes• Provide excellent customer service and resolve issues quickly and professionally• Handle retention conversations and maintain strong client relationships• Identify coverage gaps and recommend additional insurance products when appropriate• Cross-sell auto, home, renters, and life insurance products• Manage multiple tasks while maintaining accuracy and efficiencyCompensation:• Base salary plus performance-based bonuses• Total compensation: $40,000–$65,000 annuallyQualifications:• Customer service, insurance, or office experience preferred• Strong communication and problem-solving skills• Ability to multitask and stay organized in a fast-paced environment• Detail-oriented with a strong sense of urgency• Professional and confident handling difficult conversations• Comfortable using technology and learning new systemsLicensing Requirements:• Property and Casualty license preferred or willingness to obtainThis role is ideal for someone who enjoys helping customers, staying organized, and contributing to a high-performing team. If you are looking for a stable role with growth potential in the insurance industry, apply today.