Alex Pizarro - State Farm Agency, located in Round Lake, IL has an immediate opening for a full-time Bilingual (Spanish) Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential! Please submit your resume and we will follow up with the next steps. Responsibilities include, but not limited to: Develop insurance quotes, makes sales presentations, and close sales Establish client relationships and follow up with clients, as needed Develop ongoing networking relationships Provide prompt, accurate, and friendly client support Maintain a strong work ethic with a total commitment to success each and every day Develop new service opportunities with both existing and new clients Benefits: Hourly base pay of $20/hour plus Commission Hiring bonus $1,000 upon completion and passing of all licenses on start date Monthly health insurance allotment (after 90 days of employment)Opportunity for advancement to a base salary plus commission position Outstanding preparation if you aspire to be a State Farm agent in the future Requirements: Property & Casualty license (must be able to obtain prior to start date) Life & Health license (must be able to obtain prior to start date)Must have an out-going personality with ability to articulate and communicate in English and Spanish fluentlyPrior sales background in Sales, Banking, Commission Sales, Door to door sales, or B2C Sales (preferred)Meet monthly targets for sales production goals for Auto and Home plus Life InsurancePrior State Farm experience a plus! Demonstrated successful track record of meeting sales goals and quotas required Enthusiasm and belief about the role insurance and financial products play in people’s lives Proven track record of trustworthiness, dependability and ethical behavior If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:Answer 50+ inbound calls per day2+ hours of daily talk time2 cross-sell products pivoted to the sales team per dayCUSTOMER PROTECTION & RELATIONSHIP MANAGEMENTEnsure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriateDeliver world-class service in every customer interaction, maintaining trust and confidenceOPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or lessMaintain precise records and documentation in CRM and internal systemsExecute service workflows consistently, ensuring follow-up and task completionMonitor processes to prevent errors or lapses before they impact the customer experiencePartner with sales to ensure seamless handoffs and transitions, minimizing customer disruptionCOLLABORATION AND TEAM INTEGRATIONCommunicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutionsContribute solutions, not problems, in all team interactionsParticipate in coaching, process improvements, and team meetings to strengthen overall executionUphold agency standards and culture, demonstrating reliability, professionalism, and positive energyPERSONAL AND PROFESSIONAL EXCELLENCEMaintain high standards for personal accountability and follow-throughDemonstrate resilience and adaptability in high-pressure situationsSeek ongoing learning opportunities to improve technical, service, and operational skillsModel elite execution and reliability for teammates across the agencyCORE COMPETENCIESCustomer-centric mindsetEmotional intelligenceRetention focusProcess disciplineAccuracy and attention to detailProblem solvingStrong listener and communicatorOwnership and accountabilityCoachabilitySales drivenGrowth drivenReliabilityResilience and adaptabilityCultural alignmentEDUCATION AND EXPERIENCEWe are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

Job Title: Insurance Sales Representative – Base + Commission | State Farm Agent Team MemberJob Summary: Are you a motivated sales professional looking to grow your career in a stable, people-focused industry? Do you have the drive to one day run your own business and lead a team? Join our successful State Farm Agency team where you’ll gain hands-on business, sales, marketing, and leadership training from an experienced agent. This role offers uncapped commission potential, valuable career development, and the opportunity to prepare for a future as a State Farm Agent.What You’ll Do: • Generate and develop leads through networking, referrals, and outreach • Build relationships with customers and identify insurance needs through consultative sales • Educate clients on Auto, Home, Life, and Health Insurance options using a needs-based approach • Provide outstanding customer service including policy changes, billing inquiries, claims support, and coverage reviews • Collaborate with the agent to establish and achieve sales and marketing goals • Learn the skills and operations needed to successfully run a businessWhat You’ll Get: • Base Salary + Commission + Bonus • 401(k) opportunity • Paid training and valuable on-the-job experience • Mentorship and professional development from an established State Farm Agent • Career advancement opportunities (potential path to become your own State Farm Agent)What We’re Looking For: • Prior sales, retail, or customer service experience (preferred but not required) • Strong communication skills (verbal, written, and interpersonal) • Self-motivated, competitive, and goal-oriented mindset • Detail-oriented with strong organizational skills • Ability to work independently and as part of a team • Confidence to make presentations and conduct customer meetings • Must be able to obtain Property & Casualty and Life & Health insurance licensesTraining Provided Includes: • Marketing and selling Property/Casualty, Life, Health, and Bank products • Business development and goal setting • Day-to-day agency operations and leadership skillsWhy Join Us? This isn’t just another sales job—it’s a career growth opportunity. You’ll gain real-world experience, receive mentorship from an established State Farm Agent, and build the foundation to one day run your own successful agency.Apply today to join our team and start building a rewarding career with unlimited growth potential!